VILANA NB LTD RETURNS POLICY



You can return an item up to 14 days from purchase following the below guidelines:

General return conditions - 

In order for a return to be accepted, it must meet the following conditions:

  • The product must be unused

  • The product must be in its original state and the packaging

  • If applicable the product must have all parts provided in the packaging

Below products are excluded from returns - 

The following products are unable to be accepted for return due to health and safety reasons:

  • Cosmetics and toiletries, except in the case of manufacturing defects.

  • Samples

Once we receive your return, funds will be returned within 3-5 working days.